Frequently Asked Questions
Counselling is a confidential, supportive space to explore personal, emotional, or psychological challenges. It’s not about “fixing you,” but about building insight, resilience, and healthier coping strategies.
FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
Affordable upfront (no gap fee)
Unlimited sessions (no 10-session limit)
Shorter waiting lists
Flexible scheduling — weekly or fortnightly
No referral is required — you can book directly.
There’s no fixed number — counselling can be short-term or ongoing, depending on your goals.
Yes. Everything you share is confidential, except in rare cases of serious risk or legal obligation.
You’ll discuss what brings you to counselling, your goals, and your counsellor’s approach. Together, you decide the best path forward.
Yes! Research shows online counselling is just as effective as face-to-face therapy for anxiety, depression, trauma, and relationship challenges.
Benefits:
Comfort & convenience — attend from home
Flexibility — easier to fit into your schedule
Strong connection & progress, comparable to in-person
People seek support for:
Stress, anxiety, depression
Couples & relationship difficulties — communication, rebuilding trust, navigating life changes
Family conflicts & parenting challenges
Trauma & abuse recovery
Grief & loss
Identity, self-esteem, personal growth
Life transitions, career stress, decision-making support
Supervision: Required for all practising counsellors to ensure safe, ethical practice
Mentoring: Supports early-career counsellors to build skills & confidence
Supervision of supervisors: Maintains accountability and professional growth at all levels
We require 24 hours notice to cancel or reschedule your appointment.
Cancelling within this time period: full session fee applies
Failing to arrive for your appointment: full session fee applies.
Thank you for your understanding.
Yes. As a Registered Counsellor, I am affiliated with several health insurance providers that cover counselling sessions, including BUPA, AHM, Medibank, and ARHG. I also work with Victims Services (NSW) and WorkSafe (Vic).
Please consult your private health insurance provider to check:
If counselling sessions are covered
How much they will reimburse
The number of sessions you are eligible for each year
Even without Medicare rebates, counsellors offer:
Affordable, unlimited sessions
Shorter waiting times
Weekly or fortnightly appointments
Evidence-backed online counselling just as effective as in-person
Counselling is practical, approachable, and empowering, giving you consistent support for real change.
