Question 1

🌿 What is counselling?

Accepted Answer

Counselling is a confidential, supportive space to explore personal, emotional, or psychological challenges. It’s not about “fixing you,” but about building insight, resilience, and healthier coping strategies.

Question 2

🔍 What’s the difference between counsellors, psychologists, clinical psychologists, and psychiatrists?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

🧠 Why choose a counsellor?

Accepted Answer

Affordable upfront (no gap fee)

Unlimited sessions (no 10-session limit)

Shorter waiting lists

Flexible scheduling — weekly or fortnightly

Question 4

📝 Do I need a referral?

Accepted Answer

No referral is required — you can book directly.

Question 5

⏳ How many sessions will I need?

Accepted Answer

There’s no fixed number — counselling can be short-term or ongoing, depending on your goals.

Question 6

🔒 Is counselling confidential?

Accepted Answer

Yes. Everything you share is confidential, except in rare cases of serious risk or legal obligation.

Question 7

💬 What happens in the first session?

Accepted Answer

You’ll discuss what brings you to counselling, your goals, and your counsellor’s approach. Together, you decide the best path forward.

Question 8

💻 Is online counselling effective?

Accepted Answer

Yes! Research shows online counselling is just as effective as face-to-face therapy for anxiety, depression, trauma, and relationship challenges.
Benefits:

Comfort & convenience — attend from home

Flexibility — easier to fit into your schedule

Strong connection & progress, comparable to in-person

Question 9

❤️ Why do people seek counselling?

Accepted Answer

People seek support for:

Stress, anxiety, depression

Couples & relationship difficulties — communication, rebuilding trust, navigating life changes

Family conflicts & parenting challenges

Trauma & abuse recovery

Grief & loss

Identity, self-esteem, personal growth

Life transitions, career stress, decision-making support

Question 10

👩‍🏫 Supervision & Mentoring

Accepted Answer

Supervision: Required for all practising counsellors to ensure safe, ethical practice

Mentoring: Supports early-career counsellors to build skills & confidence

Supervision of supervisors: Maintains accountability and professional growth at all levels

Question 11

⏰ How does the cancellation policy work?

Accepted Answer

We require 24 hours notice to cancel or reschedule your appointment.

Cancelling within this time period: full session fee applies

Failing to arrive for your appointment: full session fee applies.

Thank you for your understanding.

Question 12

💳 Do you accept private health funds?

Accepted Answer

Yes. As a Registered Counsellor, I am affiliated with several health insurance providers that cover counselling sessions, including BUPA, AHM, Medibank, and ARHG. I also work with Victims Services (NSW) and WorkSafe (Vic).

Please consult your private health insurance provider to check:

If counselling sessions are covered

How much they will reimburse

The number of sessions you are eligible for each year

Question 13

🌟 Why choose counselling?

Accepted Answer

Even without Medicare rebates, counsellors offer:

Affordable, unlimited sessions

Shorter waiting times

Weekly or fortnightly appointments

Evidence-backed online counselling just as effective as in-person

Counselling is practical, approachable, and empowering, giving you consistent support for real change.

Frequently Asked Questions